FAQ — Frequently Asked Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1-3 business days. Standard delivery then takes 7-14 business days. Shipping is free on every order, and we send your tracking number as soon as the parcel is on its way.

Do you offer a money-back guarantee?

Yes. We offer a 30-Day Satisfaction Guarantee. If you are not fully satisfied, contact us within 30 days of receiving your order and we will arrange a return or exchange.

Are your products safe to use?

Our devices are built with adjustable settings and safety in mind. Please read the included user manual before first use, and follow the recommended session times.

How do I track my order?

Once your order ships you will receive a confirmation email with your tracking number, which you can use to follow your delivery.

Can I return a product?

Yes. If you are not satisfied within 30 days of receiving your order, contact us at support@getelarion.com. Items should be returned in their original packaging.

Do you ship to PO Boxes?

Yes. Orders to PO Box addresses are sent via USPS.

How do I contact customer support?

You can reach us at support@getelarion.com. We aim to respond to all enquiries within one business day.

Are your devices suitable for sensitive skin?

Most of our beauty devices include adjustable intensity levels, so they suit a range of skin types. Always start at the lowest setting, and speak to a dermatologist if you have a specific skin condition or concern.

Where can I read the full policies?

Review our shipping policy and refund policy before ordering. If any information appears inconsistent, please contact us for clarification before purchasing.